Employee Handbook

One of our core values is simplicity, and we strive to achieve that in all we do -- including our employee handbook. Instead of a 50-page, lawyer-recommended tome, we have this.

Don't be an asshole.

Yep, that's how we're starting the handbook. But like Robert Sutton said about his best selling book, The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't, words like bully, jerk, and meanie simply do not have the same impact or convey the same meaning.

With that out of the way... whether in or out of work, don't be an asshole to anyone here, or that we have a relationship with, whether over email, in person, on social media, etc. If you're going to be an asshole to your friends, family, or random strangers, do it privately -- and certainly not at a level that will land you on the news.

Work and Non-Work Times

  • Our workday is typically 9-to-6ish, and there will be occasional long days/weeks when priorities change, deadlines happen, and we need to support customers in different timezones
  • Our offices are closed on the six major US holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
  • You don't have a set number of vacation days; take off when you want/need, but do it responsibly (e.g. let us know as soon as you know you'll be out) and don't abuse the privilege
  • If you're sick, stay home to recover or work, but don't come in to the office unless you absolutely have to

The Office

  • We all work in the same environment, so things like tidy workspaces and quiet conversations go a long way towards coworker happiness.
  • You'll have keys and security codes for the office, and there will be times when you'll need to use them (we've all been here on weekends and late at night); care for these securely
  • You're generally welcome to use the office space outside of work hours, be it for a movie set, a board game night, or a meet-up group, just make sure to do so responsible and ask first
  • We have a rather extensive scotch library and you are welcome to enjoy it; there is a fine line between having a drink at work and drinking at work; please exercise judgement so we don’t have to

Working Remotely

We all work out of our Berea offices most of the time, but there will be times when it will be more convenient to work remotely (e.g. having the cable guy come over "sometime between 9 and 2"); that's why we all have laptops.

Personal Development

  • You’ll be given nebulous tasks – it will be on you to figure them out (with guidance of course). We don't want robots, we want people who can think, learn, and grow into outstanding team members. This means you’ll be learning things both on the job and, as you decide where you want to grow, learning off-the-job as well.
  • Have ideas and share them. You've been asked to join us because we think you'll be a good fit with the team and have great ideas, while we can't do everything we want all the time, having too many good ideas to do is better than not having enough. Also, even 'bad' idea or ideas that aren’t a good fit are still valuable since those often spawn new ideas.
  • We recognize that everyone quits, and there's nothing wrong with that; we strive to have alumni, not ex-employees. You will gain invaluable skills by working here that will provide you with a lot of opportunities, and many of those opportunities will be at other companies (or even your own). We'll help and guide you in exploring these, wherever they may be..

Work and/or Personal Problems

If you're having a problem, in or out of the workplace, be it legal, financial, or anything else, don't hesitate to let us know and ask for some help. We've all been through stressful times, and we may have the ability, resources, or advice to help you get through yours.