Otter extension missing

gurdipsira_1_1508

Hi
I hav installed Otter and installed the Chocolatey extension to the program data directory. However, even after a server reboot, I do not see the extension in Otter.

Please advise?

Thanks

Product: Otter
Version: 2.0.4

clint.jenkinson_0617

Hey mate,

The current Chocolatey extension is not compatible with Otter v2.x yet afaik. Having migrated from 1.6 using chocolatey this is a pain for us too. Until an updated extension is released you will need to powershell/commandline it. Pre 2.x extensions are .otterx files, >2.x are upack.

Thanks,

Clint

thoven

The 1.0.1 version of the Chocolatey extension released a week ago should be compatible and loads on our own production instance. Do you maybe have multiple Chocolatey extensions in the \Extensions directory?

clint.jenkinson_0617

Hi Tod,

Thanks for that. I have installed the extension in program data, and can see it being extracted into extensionstemp. I have restarted the service, and restarted the web service. I have also restarted the whole server. Unfortunately I am unable to see the extension listed in the admin page.

Any suggestions?

Thanks.

Were you able to ever get this resolved?

I haven't seen the case of "an extension not really loading" in this manner, so hoping it was fixed already.

If not, I guess I would delete all extensions from the folder, then restart the web/service, to make sure it says "nothing installed", then install them again.