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We'll respond to this ticket based on the priority you specify.

If your inquiry could benefit other users, please consider posting to our Questions & Answers site instead. We’ll answer in generally the same time, but other users also watch the site and may offer additional assistance or insight as well.

This can be found in the lower-right of any page in the software.
Please describe what you need in brief (few words).

Are you absolutely sure you want to submit this ticket as a Blocker issue? If you do, then our priority will be finding a workaround for this problem. Sometimes, this will involve downgrading to a functioning version of the software. Only after you have verified that the workaround has satisfied the immediate problem, then we will deprioritize the ticket and proceed with usual diagnostics.

This means that a Blocker ticket may actually take longer to resolve and may require more of your time to solve than a Major issue.

Please use this status carefully.

For example, what are you trying to do and what's happening? What has changed recently? What specific error messages are you seeing?
If this is an urgent issue, please consider including a phone number, Skype name, or an alternative way to contact you.

Are you a Free Edition user? While we really appreciate you using our free software, we generally don’t provide one-on-one engineering resources to you via our ticketing support channel. This is one of the largest benefits of the paid edition of our software, so I'm sure you can understand.

Please join our public community forums instead; our engineers and other users frequent these, and help users get the help they need. Plus, this way the entire community will be able to benefit from the interaction.