Professional Services
Our products are easy to download and configure, but sometimes complex environments and migrations call for expert help.
We’ve got you covered. Our professional service packages are transparently priced, and we can also offer tailored engagements that include training, routine maintenance, or writing custom scripts/plug-ins.
Quick Start: Installation, Configuration, & Migration
Our products can do a lot. And whether you want to use our products to create NuGet feeds with pre-approved open-source packages or build a CI/CD pipeline that includes Docker container images on a Kubernetes cluster, we can help.
→ Learn about your current environment, processes, and procedures to understand what you need on a technical level
→ Recommend practices/configuration inside/outside of our products, whether that’s package approval workflows, integrating SCA tooling into pipelines, etc.
→ Show you how to configure our products to fit in your environment and how you can migrate data or processes from other tools
→ Create a roll-out plan that your team can follow to implement your short-, mid-, and long-term requirements
EXPERT ADVICE & GUIDANCE
Just $495 (flat/fixed cost)
→ Participate in 2 or 3 remote meetings with your team
→ Receive a comprehensive roll-out plan guiding you through the upcoming months
HANDS-ON IMPLEMENTATION & EXECUTION
Starting from $4,995
Alternatively, we can work with your team as closely as you’d like to help with any aspects of the installation, configuration, and migration.
Dedicated Support & Solutions Architect
Although your license includes support directly from our product engineers, you can also work with a solutions architect who will become familiar with your installation and team, then proactively work with you to solve problems in our products and beyond.
Starting from $4,995/yr (Limited Availability)
→ Work with a Solutions Architect who will become familiar with your organization, installation, use case, etc., and will essentially become a member of your team that you can contact directly any time
→ Work with a Solutions Architect who will become familiar with your organization, installation, use case, etc., and will essentially become a member of your team that you can contact directly any time
→ Get help beyond our products, such as conducting training with end-user teams, writing internal policies for license compliance, integrating other tools in your CI/CD toolchain performing upgrades or regular maintenance, etc.
→ Have a Single Point-of-Contact that will help you coordinate with your internal teams, other vendors, and our own product engineers
24×7 Support
No matter the hour, our dedicated team is always available. Enjoy unlimited, round-the-clock assistance with our 24×7 Support package.
$4,995/yr (requires an Enterprise-level license)
What Customers Say About Our Support
“Tell Inedo your problems; take it over to the guys who understand what actually has to happen in the background.”
—Anton, DevOps Specialist, Derivco
“During customer success call with Inedo, we mentioned our use case of Inedo, and ProGet created a feature to better serve for our use case in weeks.”
—Bobbejo Kohler, Salient
“We thought we had a performance issue, but turns we were using it wrong. Long story short, Inedo created a new feature to solve our problem.”
—Scott Cusson, Senior Release Engineer, Symbotic
